Customer Service / Warranty Specialist
Location: Austin, Texas
Salary: $35,000 - 65,000
Position Overview
We are seeking a Customer Service & Warranty Representative to support homeowners throughout the construction and warranty phases of their projects. This role will serve as the primary point of contact for customers regarding construction timelines, warranty claims, and general questions related to their homes.
The ideal candidate will be responsible for communicating updates, evaluating potential construction issues, coordinating inspections, and ensuring customer concerns are resolved professionally and efficiently.
This role requires someone who can balance customer service with practical construction awareness, ensuring legitimate issues are addressed while protecting the company from unnecessary warranty claims.
Key Responsibilities
Customer Communication
Serve as the primary contact for homeowners regarding construction updates and warranty concerns
Respond to customer inquiries regarding project timelines, repairs, and construction details
Provide clear and timely communication to maintain positive client relationships
Warranty & Issue Management
Receive and document warranty requests from homeowners
Inspect or coordinate inspections of reported issues to determine responsibility
Determine whether issues fall within warranty coverage or homeowner maintenance
Coordinate with construction teams and subcontractors to resolve approved warranty items
Field Meetings
Meet with homeowners at project sites or completed homes to review concerns
Conduct walkthroughs to evaluate potential construction defects or warranty items
Document findings and coordinate next steps for resolution
Coordination with Construction Team
Work closely with project managers and subcontractors to schedule repairs
Track warranty claims and ensure timely resolution
Maintain records of warranty issues and service history for each project
Reporting & Documentation
Maintain detailed records of customer communication and warranty claims
Track service timelines and ensure issues are resolved efficiently
Provide management with regular updates regarding service requests and trends
Qualifications
Required
3+ years experience in customer service, construction coordination, or warranty management
Strong communication and interpersonal skills
Ability to manage multiple service requests simultaneously
Basic understanding of residential construction processes
Strong organizational and documentation skills
Preferred
Experience working with homebuilders or construction companies
Familiarity with residential construction components (roofing, framing, drywall, HVAC, etc.)
Experience managing warranty claims or service requests
Key Skills
Customer relationship management
Conflict resolution and problem solving
Construction issue identification
Scheduling and coordination
Documentation and record keeping
Ascendancy MC Inc. and it’s subsidiaries are equal opportunity employers and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We are committed to providing equal employment opportunities to all employees and applicants. The Company also provides reasonable accommodations to qualified individuals with disabilities and to applicants who require accommodations during the application or hiring process.
Applicant Certification and Acknowledgment
By submitting this application, I certify that the information I have provided is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may result in the rejection of my application or, if discovered after employment begins, termination of employment.
I understand that submission of this application does not constitute an offer of employment and does not create a contract of employment between myself and [Company Name].
If employed, I understand that my employment will be at-will, meaning that either I or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
I understand that the Company may conduct background checks, reference checks, and other lawful pre-employment screenings as part of the hiring process. Such screenings may include verification of employment history, education, professional licenses, and other relevant information, in accordance with applicable laws including the Fair Credit Reporting Act.
I acknowledge that no representative of the Company has authority to enter into any agreement contrary to the foregoing statements unless such agreement is in writing and signed by an authorized executive of the Company.
I further acknowledge that the Company is an equal opportunity employer and does not discriminate in hiring or employment practices consistent with applicable laws and regulations enforced by the U.S. Equal Employment Opportunity Commission.
By submitting this application, I acknowledge that I have read and understand this statement and agree to its terms.
Confidentiality and Conflict Disclosure
I acknowledge that during the application and interview process I may be exposed to confidential or proprietary information. I agree to maintain the confidentiality of any such information and not disclose it to any third party.
I further agree to disclose any current employment obligations, non-compete agreements, or conflicts of interest that could impact my ability to perform the duties of the position.